Kumari Supriya
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Skills
Project Management, Product Management, Customer Success, Operations management, Process optimisation, Lean Six Sigma Green Belt, Agile Methodologies, Kaizen, Risk Analysis (FMEA), Quality Assurance, Presentations, Technical Writing, Customer relationship management, Data Analysis, Statistical Analysis, Team Management, Cross Functional Collaboration, Stakeholder Management, Training and Development, Problem Solving, Effective Communication.
About Freelancer
Skilled professional with around 8 years of experience extensively in project management, process excellence, and customer success. Strong analytical thinker with the ability to identify and solve complex problems and make data-driven decisions. Proven track record of implementing initiatives that result in improved product quality and customer satisfaction. Effective communicator and team leader, enthusiastic about utilizing creative solutions to improve efficiencies and deliver excellent outcomes.
Education
BTech in Metallurgical Engineering with CGPA of 8.19 out of 10.
Work & Experience
- Responsible for observing industry standards, creating and implementing business strategies that drive brand awareness and customer acquisition. - Conducted market research to identify trends, customer needs, and ran pilot project to onboard first set of potential customers.
- Responsible for customer relationships, business development, growth initiatives, complaint management, and technical support to customers and stakeholders. - Achieved new business potential of 1200 TPM (84 Mn) in FY22 and 4500 TPM (315 Mn) in FY23 through localization and new model participation. - Managed and prepared departmental documentation for monthly KPI meetings, MIS, Technical Newsletter, Quarterly Board meetings, Audits, and ABP.
- PIC for coordinating with cross-functional team for new product development, product and system development. - Developed 3 new grade products and its end-to-end system integration contributing to 80 TPM (5.6 Mn) increase in monthly business potential. - Implemented auto Test Certificate, CSR, and Product development Dashboard features to monitor product quality and improve customer satisfaction.
- Responsible for Operations, Process Improvement, Project Management, Continuous Improvement, Root Cause Analysis, and Preventive Measures. - Managed a team of 31 officers, responsible for their training and performance. - Implemented CAT-B direct dispatch and Third-party Coil Card remarks features to increase RCL availability by 18% and decrease delivery time by 3 days. - Led multiple Six Sigma projects: Process yield improvement to 97.8%, reducing monthly rejections due to internal defects by 3.5%, etc.
