Ogene Isaac
-
Project Success0
-
Total Service0
-
Completed Service0
-
In Queue service0
-
Skills
Computer Maintenance on both Hardware and Software
Cyber Security Analyst
Computer Network Security: cPanel, DNS & Network Config
Software: Microsoft Office 365, Antivirus/Anti-Malware Tools, Help Desk, Software, HRM software
Website Maintenance and Monitoring
Cybersecurity Awareness and Best Practices – ISO 27001:2022
Customer Service and Communication Skills
Project Management and Documentation
Cloud Computing
About Freelancer
Dedicated and highly skilled IT Support Specialist with over three years of experience in IT infrastructure management, technical troubleshooting, and cybersecurity. Adept at diagnosing and resolving technical issues, providing exceptional end-user support, and ensuring the optimal performance of IT systems. Passionate about leveraging technical expertise to enhance operational efficiency and security within organizations.
Education
Work & Experience
I'm the current IT Support Specialist at iCentra and I performed the following tasks below; •Provided comprehensive IT support to employees, ensuring minimal downtime and optimal system performance. •Diagnosed and resolved hardware, software, and network issues, improving system reliability. •Conducted routine system maintenance, updates, and backups to safeguard data integrity. •Assisted in implementing IT projects, including system upgrades, migrations, and cybersecurity enhancements. •Managed user accounts and permissions in Active Directory, email systems, and network infrastructure. •Delivered hands-on training to employees on IT best practices and cybersecurity awareness. •Assisted in IT procurement, ensuring cost-effective purchasing of hardware and software licenses. •Developed and maintained IT documentation, including policies, procedures, and knowledge bases. •Awareness creation on Information & Cyber Security and best practices.
